Privacy policy.

At CrossFit® neon, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services or interact with our website. By using our services, you agree to the terms set out in this policy.

1. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Contact information (e.g. address, email, phone number)

  • Date of birth

  • Emergency contact details

  • Health and fitness-related information (e.g. injuries, health concerns relevant to training)

  • Payment and billing details

  • Communication preferences and interaction history

2. How We Use Your Information

We use your data to:

  • Manage and administer your gym membership

  • Process and manage payments for memberships and services

  • Communicate essential updates, such as schedule changes or policy updates

  • Contact your emergency contact in the event of a health issue

  • Improve our services, programs, and customer experience

  • Send newsletters, promotions, and event notifications (with your consent)

3. How We Collect Your Information

We may collect your information when:

  • You sign up for a membership or submit a form via our website

  • You subscribe to our newsletter

  • You attend classes or use our gym facilities

  • You interact with us via phone, email, or in person

  • Payment transactions are processed through our system

4. Sharing Your Information

We only share your information when necessary and with trusted parties:

  • With staff and coaches for membership management and safe training

  • With third-party service providers who help process payments or manage bookings

  • With legal or regulatory authorities when required to comply with the law or protect rights and safety

We never sell your data to third parties.

5. Data Security

We implement industry-standard safeguards to protect your data against unauthorised access, alteration, or loss. Your personal information is securely stored in our gym management system and accessible only by authorised personnel.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request erasure of your data (in certain circumstances)

  • Object to processing or restrict how we use your data

  • Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at mark@neoncrossfit.com.

7. Cookies and Website Use

Our website may use cookies to improve user experience and analyse traffic. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions, concerns, or wish to exercise your data rights, please contact:

Email: mark@neoncrossfit.com

Address: 195 Bancroft Rd, Globe Town, London E1 4ET